Effective Date: 28-11-2024
At Thawbb, we aim to ensure that our customers are satisfied with their purchases. If you’re not completely happy with your order, please review our return policy below.
1. Eligibility for Returns
You may return any item purchased directly from Thawbb within 03 days of receiving your order, provided it meets the following conditions:
The item is unused, unwashed, and in its original packaging.
The item includes all original tags and proof of purchase (e.g., receipt or order confirmation).
Custom or bulk orders are non-returnable.
2. Return Process
To initiate a return, please contact us at [Insert Contact Email] with your order number and the reason for the return. Once approved, you will receive instructions on how to send the item back.
3. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service to ensure your return reaches us safely. Thawbb is not responsible for items lost in transit.
4. Non-Returnable Items
The following items are not eligible for return:
Items damaged due to misuse, improper care, or alterations.
Items worn, washed, or without original packaging and tags.
Gift cards, custom orders, or bulk orders (unless defective).
5. Refunds
Once we receive and inspect your returned item, we will notify you via email. If your return is approved, your refund will be processed within [Insert Processing Time] days. Refunds will be issued to the original payment method.
Please note that shipping fees are non-refundable, except in cases of defective or incorrect items.
6. Exchanges
We currently do not offer direct exchanges. If you need a different size or product, please return the original item and place a new order.
7. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 03 days of receiving your order. We will arrange a replacement or refund at no additional cost to you, including return shipping fees.
8. No Liability
Thawbb is not liable for any incidental, indirect, or consequential damages that may arise from using our products or returning them.
9. Governing Law
This Return Policy is governed by the laws of [Insert Jurisdiction]. Any disputes will be resolved in the courts of [Insert Jurisdiction].
Contact Us
For any return inquiries or assistance, contact us at:
